More About Us • Hours • Location • Contact Info

COVID-19 Updates

26/Dec/2020 A provincewide shutdown is in effect as of .   We continue to operate in compliance with the advice, recommendations, and instructions of public health officials, including any advice, recommendations or instructions on physical distancing, cleaning or disinfecting.  We furthermore ensure that our personal work spaces are disinfected as frequently as is necessary to maintain a sanitary condition.  Our curbside pickup and drop off services continue, and we ensure that masks or face coverings are worn by all our staff and by any person (including members of the public ) when operating curbside services. 

The restrictions are in effect for all of Ontario through to Saturday, January 9, 2021. The restrictions would remain in effect from Saturday, January 9, 2021 to Saturday, January 23, 2021 for all 27 public health unit regions in Southern Ontario (refer to Appendix A).


11/May/2020 – Curbside drop-off for instrument repairs.  Learn more


08/May/2020 – Pick up your items curbside!  Learn more


26/March/2020 – We are complying with the Ontario mandated shut down of non-essential businesses. We will continue to answer your email inquiries and telephone calls to the best of our ability.
Delivery options are still offered with purchases made online. If you don’t see something with a BUY button, email us. We are also offering curbside pickup as an option.
Nothing is more important than the well-being of our staff, our customers and those we serve.  Our hearts continue to be with all of those who have been affected and we look forward to reopening our doors and welcoming you back very soon!


13/March/2020 – We are taking precautionary measures to reduce risks of COVID-19. Learn more

COVID-19 Stay Home We'll Ship It!

We can ship worldwide! Just email, regarding any item you see on our website and we’ll do our best to get it to you. Though our shop is closed to the public (local curbside pickup available!) we are working, with all safety precautions in place, to make all our products available to you.

COVID-19 and Our Repair Shop

1/ Sept./2020: Curbside Instrument Drop Off In Place.   We have not yet re-opened. The repair shop continues services through our CURBSIDE DROP-OFF. We are available for general instrument service and repair.  Please view our implemented a process.


11/ May/2020: Curbside Instrument Drop Off Available!   Until we are able to fully re-open, the repair shop is now offering CURBSIDE DROP-OFF for service and repair of your instrument.  We’ve implemented a process. Read how!


13/ March/2020: Repair shop is temporarily closed to the public and will resume repairs as soon as we can. If you have an inquiry, please send an email via the form below.

Music School

Our music school and lesson studios are closed for now. Contact us by email or phone and we will help you set up virtual lessons and discuss various possibilities. 

PHONE

• Main/Sales:  416•423•2132
• Service/Repair: 416•423•1554
 Email:  sales@12fret.com


ADDRESS

2132 Danforth Avenue
Toronto • Ontario
M4C 1J9 CANADA


HOURS

OPEN FOR CURBSIDE SERVICE ONLY

MONDAY 12:00 – 6:00 
TUESDAY 12:00 – 6:00
WEDNESDAY 12:00 – 6:00
THURSDAY 12:00 – 6:00
FRIDAY 12:00 – 6:00
SATURDAY CLOSED
SUNDAY CLOSED

2021 HOLIDAY HOURS

15 FEBRUARY   CLOSED FAMILY DAY
2 APRIL   CLOSED GOOD FRIDAY
24 MAY   CLOSED VICTORIA DAY
1 JULY   CLOSED CANADA DAY
2 AUGUST   CLOSED CIVIC HOLIDAY
6 SEPTEMBER   CLOSED LABOUR DAY
11 OCTOBER   CLOSED THANKSGIVING
24 DECEMBER   CLOSED CHRISTMAS EVE
25 DECEMBER   CLOSED • CHRISTMAS DAY

We Strive To Provide The Best Service Possible With Every Contact

We operate based on trust. After over 40 years, we achieve this through communication, expertise and experienced support – right from the first contact through to every person in our team!

 

You'll Always Speak With Experts

Questions about any fretted instrument? Our entire team are qualified musicians. They receive specialized training regularly to ensure you’re receiving the best information possible.
From basic questions to complex inquiries, we’re here to help!

Learn more about our services

CONTACT US

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HOW TO FIND US

Take A Tour of The Twelfth Fret with Grant MacNeill