Questions about any fretted instrument? Our entire team are qualified musicians. From basic questions to complex inquiries, we’re here to help!

Learn more about our services

We operate based on trust. After over 45 years, we achieve this through communication, expertise and experienced support – right from the first contact through to every person in our team!

21/May/2022: We are once again open yet are welcoming walk-in’s at limited capacity until further notice.  

21/March/2022: While Ontario lifted mask mandates in most public spaces including schools, and retail settings on 21 March 2022, for the time being – we continue to keep masking requirements in place. This is for all staff and customers entering The Twelfth Fret.  

1/March/2022: Appointments Available; CLOSED TO PUBLIC – Though the government has lifted capacity limits in all indoor public settings our shop remains CLOSED TO THE PUBLIC (outside of pre-authorized appointments) and will continue to offer our full Curbside Service.
Be sure to check out our new Online shop – new instruments and products added daily. 

1/February /2022: Appointments Available – Ontario is gradually lifting public health measures. Toronto is in modified Step 3 of the Province’s Roadmap to Reopen, effective January 31 at 12:01 a.m.  In line with this positive step forward, we will now be accepting in-person appointments with our sales experts. We remain CLOSED TO THE PUBLIC (outside of pre-authorized appointments) and will continue to offer our full Curbside Service.
Be sure to check out our new Online shop – new instruments and products added daily. Thank you and stay safe!

5/January /2022: Appointments No Longer Available – In response to recent trends that show a rapid increase in COVID-19 hospitalizations, we will no longer be accepting in-person appointments with our sales experts. This is inline with the Ontario governments temporary move into Step Two of the Roadmap to Reopen.  These measures will be in place for at least 21 days (until January 27) as per guidelines from the Ontario government. We will continue to offer our full Curbside Service and are daily expanding our new Online shop to better service you. Thank you and stay safe.

3/December/2021: Limited Appointments Available – We are now taking appointments (based on limited availability) with our sales experts to offer an extended but controlled service. We remain closed to the public but wide open for our usual Curbside Service.  Visit our appointment booking tool and book a free session with one of our experts.

COVID-19 has been a difficult road for all.  READ MORE About Our Curbside Services & Policies.

14/July/2021: Ontario Moves to Step 3 – As we move to Step 3 per Ontario province’s three-step , Friday 16 July at 12:01 a.m., The Twelfth Fret will remain closed to the public. We continue to provide curbside services with:

• Online instrument and product ordering.
• 48 hour instrument purchase approval.
• Full refund [within the 48 hour approval period] if the instrument is not suitable. *Note: conditions apply.

COVID-19 has been a difficult road for all. To rush to open prematurely, would show disrespect for the countless sacrifices made by our health providers. Safety of everybody is our first concern and hopefully, we will begin to offer private appointments. And, when safe to do so, for our customers, our staff, and our respective families, gradually open on a larger scale.  READ MORE About Our Curbside Services & Policies.

30/June/2021: Ontario is in Step 2 of the Roadmap to Reopen – The Roadmap to Reopen is a three-step plan to safely and cautiously reopen the province and gradually lift public health measures.

NOTE: The Twelfth Fret remains closed to the public but continues offering our expert curbside service for shop sales, assistance and repair drop off / pickup.

08/March/2021: Toronto enters the Grey Zone:   On March 8, Toronto entered the Grey Zone under the provincial COVID-19 response framework. Retail stores like ours, can operate at 25 per cent capacity. Even with these opening restrictions The Twelfth Fret will continue to be closed to the public while continuing to offer our usual and expert curbside service. This applies to our repair shop as well.  We thank you for working with us and alongside our efforts during these unprecedented times.

26/Dec/2020:   A provincewide shutdown is in effect as of Saturday, December 26, 2020 at 12:01 a.m.   We continue to operate in compliance with the advice, recommendations, and instructions of public health officials, including any advice, recommendations or instructions on physical distancing, cleaning or disinfecting.  We furthermore ensure that our personal work spaces are disinfected as frequently as is necessary to maintain a sanitary condition.  Our curbside pickup and drop off services continue, and we ensure that masks or face coverings are worn by all our staff and by any person (including members of the public ) when operating curbside services.

11/May/2020 – Curbside drop-off for instrument repairs.  Learn more

08/May/2020 – Pick up your items curbside!  Learn more

26/March/2020 – We are complying with the Ontario mandated shut down of non-essential businesses. 

13/March/2020 – We are taking precautionary measures to reduce risks of COVID-19.

We ship worldwide! Buy online or email us, regarding any item you see on our website and we’ll do our best to get it to you. Though our shop is closed to the public (local curbside pickup available!) we are working, with all safety precautions in place, to make all our products available to you.

14/July/2021: Ontario Moves to Step 3. As we move to Step 3 per Ontario province’s three-step , Friday 16 July at 12:01 a.m., The Twelfth Fret will remain closed to the public.  READ MORE About Our Curbside Services & Policies.

08/March/2021: Toronto enters the Grey Zone – On March 8, Toronto entered the Grey Zone under the provincial COVID-19 response framework. Retail stores like ours, can operate at 25 per cent capacity. Even with these opening restrictions The Twelfth Fret will continue to be closed to the public while continuing to offer our usual and expert curbside service. This applies to our repair shop as well.  If you have any questions, please use our contact form below.

NOTE: The Twelfth Fret remains closed to the public but continues offering our expert curbside service for shop sales, assistance and repair drop off / pickup.

1/ Sept./2020: Curbside Instrument Drop Off In Place
We have not yet re-opened. The repair shop continues services through our CURBSIDE DROP-OFF. We are available for general instrument service and repair.

Please view our implemented a process.

11/ May/2020: Curbside Instrument Drop Off Available!   Until we are able to fully re-open, the repair shop is now offering CURBSIDE DROP-OFF for service and repair of your instrument.  We’ve implemented a process. Read how!

13/ March/2020: Repair shop is temporarily closed to the public and will resume repairs as soon as we can. If you have an inquiry, please send an email via the form below.