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OUR COVID-19 UPDATES

14/July/2021: Ontario Moves to Step 3 – As we move to Step 3 per Ontario province’s three-step , Friday 16 July at 12:01 a.m., The Twelfth Fret will remain closed to the public. We continue to provide curbside services with:

  • Online instrument and product ordering.
  • 48 hour instrument purchase approval.
  • Full refund [within the 48 hour approval period] if the instrument is not suitable. *Note: conditions apply.

COVID-19 has been a difficult road for all. To rush to open prematurely, would show disrespect for the countless sacrifices made by our health providers. Safety of everybody is our first concern and hopefully, we will begin to offer private appointments. And, when safe to do so, for our customers, our staff, and our respective families, gradually open on a larger scale.  READ MORE About Our Curbside Services & Policies.


30/June/2021: Ontario is in Step 2 of the Roadmap to Reopen – The Roadmap to Reopen is a three-step plan to safely and cautiously reopen the province and gradually lift public health measures.

NOTE: The Twelfth Fret remains closed to the public but continues offering our expert curbside service for shop sales, assistance and repair drop off / pickup.


08/March/2021: Toronto enters the Grey Zone:   On March 8, Toronto entered the Grey Zone under the provincial COVID-19 response framework. Retail stores like ours, can operate at 25 per cent capacity. Even with these opening restrictions The Twelfth Fret will continue to be closed to the public while continuing to offer our usual and expert curbside service. This applies to our repair shop as well.  We thank you for working with us and alongside our efforts during these unprecedented times.


26/Dec/2020 A provincewide shutdown is in effect as of .   We continue to operate in compliance with the advice, recommendations, and instructions of public health officials, including any advice, recommendations or instructions on physical distancing, cleaning or disinfecting.  We furthermore ensure that our personal work spaces are disinfected as frequently as is necessary to maintain a sanitary condition.  Our curbside pickup and drop off services continue, and we ensure that masks or face coverings are worn by all our staff and by any person (including members of the public ) when operating curbside services.


11/May/2020 – Curbside drop-off for instrument repairs.  Learn more


08/May/2020 – Pick up your items curbside!  Learn more


26/March/2020 – We are complying with the Ontario mandated shut down of non-essential businesses. We will continue to answer your email inquiries and telephone calls to the best of our ability.
Delivery options are still offered with purchases made online. If you don’t see something with a BUY button, email us. We are also offering curbside pickup as an option.
Nothing is more important than the well-being of our staff, our customers and those we serve.  Our hearts continue to be with all of those who have been affected and we look forward to reopening our doors and welcoming you back very soon!


13/March/2020 – We are taking precautionary measures to reduce risks of COVID-19. Learn more

WE SHIP WORLDWIDE!

We ship worldwide! Buy online or email us, regarding any item you see on our website and we’ll do our best to get it to you. Though our shop is closed to the public (local curbside pickup available!) we are working, with all safety precautions in place, to make all our products available to you.

OUR REPAIR SHOP

14/July/2021: Ontario Moves to Step 3. As we move to Step 3 per Ontario province’s three-step , Friday 16 July at 12:01 a.m., The Twelfth Fret will remain closed to the public.  READ MORE About Our Curbside Services & Policies.


08/March/2021: Toronto enters the Grey Zone – On March 8, Toronto entered the Grey Zone under the provincial COVID-19 response framework. Retail stores like ours, can operate at 25 per cent capacity. Even with these opening restrictions The Twelfth Fret will continue to be closed to the public while continuing to offer our usual and expert curbside service. This applies to our repair shop as well.  If you have any questions, please use our contact form below.

NOTE: The Twelfth Fret remains closed to the public but continues offering our expert curbside service for shop sales, assistance and repair drop off / pickup.


1/ Sept./2020: Curbside Instrument Drop Off In Place
We have not yet re-opened. The repair shop continues services through our CURBSIDE DROP-OFF. We are available for general instrument service and repair.

Please view our implemented a process.


11/ May/2020: Curbside Instrument Drop Off Available!   Until we are able to fully re-open, the repair shop is now offering CURBSIDE DROP-OFF for service and repair of your instrument.  We’ve implemented a process. Read how!


13/ March/2020: Repair shop is temporarily closed to the public and will resume repairs as soon as we can. If you have an inquiry, please send an email via the form below.

THE MUSIC SCHOOL

Our music school and lesson studios are closed for now. Contact us by email or phone and we will help you set up virtual lessons and discuss various possibilities. 

PHONE | EMAIL

|  Main/Sales:  416•423•2132
|   Service/Repair: 416•423•1554
sales@12fret.com


ADDRESS

2132 Danforth Avenue
Toronto • Ontario
M4C 1J9 CANADA


HOURS

OPEN FOR CURBSIDE SERVICE ONLY
AND SELECT, PRE-APPROVED APPOINTMENTS

SUNDAY CLOSED
MONDAY CLOSED
TUESDAY 12:00 – 6:00
WEDNESDAY   12:00 – 6:00
THURSDAY 12:00 – 6:00
FRIDAY 12:00 – 6:00
SATURDAY 11:00 – 5:00

2021/22 HOLIDAY HOURS

24 DECEMBER   CLOSED • CHRISTMAS EVE DAY
25 DECEMBER CLOSED • CHRISTMAS DAY
31 DECEMBER CLOSED • NEW YEAR’S EVE DAY
1 JANUARY CLOSED • NEW YEAR’S DAY
   

We Strive To Provide The Best Service Possible With Every Contact

We operate based on trust. After over 40 years, we achieve this through communication, expertise and experienced support – right from the first contact through to every person in our team!

You'll Always Speak With Experts

Questions about any fretted instrument? Our entire team are qualified musicians. They receive specialized training regularly to ensure you’re receiving the best information possible.
From basic questions to complex inquiries, we’re here to help!

Learn more about our services

CONTACT US

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Take A Tour of The Twelfth Fret with Grant MacNeill