The Twelfth Fret Workshop – Service And Repair

Instrument Repair Delivery • Curbside Drop-Off

GENERAL REPAIR QUESTIONS / INQUIRIES

Inquiries Please Call:  416•423•1554   |  Leave A Detailed Message
Repairs: Please Use Our Contact Form or Email: sales@12fret.com
Below are instructions for instrument repair drop-off only. Thank you!

Until we are able to fully re-open (we still can’t host you in our shop), the repair shop is offering
CURBSIDE DROP-OFF for service or repair of your instrument!

Please follow instructions below to deliver instrument for repair only.

Here’s What To Do

  1. Fill out / complete the form below.
  2. Submit the form.
  3. After submitting the form, you will receive a copy to your email address.
  4. Print out your email copy. This is your instrument submission tag.
  5. Insert your printed email copy into your instrument case and deliver to The Twelfth Fret front door – “curbside service”.

Arrival At The Twelfth Fret – Instrument Drop-off

  • Please deliver your instrument to our shop.
  • Upon arrival, ring the doorbell and one of our staff members will collect your instrument from you and check it into our repair department.
  • Your instrument will then sit for a few days – as a quarantine / cautionary measure – after which, one of our expert repair technicians will provide an evaluation.   After the evaluation you will receive a phone call with your no charge – estimate. 

Hours For Curbside Drop-off

  • Monday to Friday 12:00 Noon to 6:00 p.m.

NOTE:  If your instrument was purchased at The Twelfth Fret , new or used, within the past year, then you are covered under our FREE SETUP & SERVICE PLAN.  But, if you book a repair through the workshop luthiers, you will be charged for their bench time.
For more info send an email to: sales@12fret.com

Ship Your Instrument For Repair

If curbside drop-off is not an option for you, feel free to ship your instrument to us inclusive the instrument repair form and necessary shipping details.

Is Your Instrument Already In For Repair?

If you currently have an instrument with us for repair (pre Covid-19) and have been notified that it’s completed, or wish an update, please call the repair department416 423 1554. 
If it is ready, you’ll be able to use our curbside pickup service. 

Instrument Repair And Service Submission Form

  • Date Format: DD slash MM slash YYYY
  • Please feel free to attach or include any photos you feel will be helpful.
  • This field is for validation purposes and should be left unchanged.

THE TWELFTH FRET SERVICE AND REPAIR

OVER 40 YEARS

For well over 38 years, the Twelfth Fret Repair Department has been building, repairing and maintaining fretted stringed instruments for musicians in the Greater Toronto Area and the world over. Our clientele includes music students, amateur players, working musicians and studio professionals as well as some of the biggest names in music – from Pink Floyd and the Rolling Stones all the way to the Sam Roberts Band and Katy Perry!

CUSTOMER SERVICE

We pride ourselves on our level of customer service and to that end, each client receives a thorough assessment of their instrument as well as a detailed written document listing the work to be done and the associated cost. Set-up work is always tailored to meet the individual musician’s playing style. Whether the job is large or small, our objective is always the same; to ensure complete client satisfaction with the work performed.

IN HOUSE LUTHIERS

The 6 luthiers making up the repair team have well over 100 years of combined building/repair experience and are well equipped to handle any job from simple set-ups to complex restoration work on valuable vintage instruments. Our complete repair facility, including a woodworking shop, means we have all the tools at hand for any size job and that all work is done in house.

COMPLETE FRETTED INSTRUMENT SERVICE

We service all makes of fretted stringed instruments and perform authorized warranty work for many of the major brands including CF Martin Guitars.

Services include:

  • Set-up and Adjustment of fretted stringed instruments including acoustic, electric and bass Guitars as well as Mandolins, Ukuleles and Banjos.
  • All manner of fretwork including fret dressing, fret replacement (re-frets) and fret repairs such as gluing loose frets and dressing sharp fret ends.
  • Structural repairs including neck resets, cracks, re-gluing loose braces, impact damage such as broken headstocks and re-gluing lifting bridges.
  • Electronic repairs and upgrades including pick-up replacement, pickup potting, pick-up rewinding and all manner of wiring including repairs and customization.
  • Cosmetic repairs ranging from simple touch-ups to spray finish repairs and custom colour matching.
  • Hardware and component upgrades including machine head replacement, bone saddles and nuts, bridge replacements, banjo head replacement, pickguard replacement.

Please see our price list for more details or drop by and see us for a free assessment.