Hi Grant: I attended the store today and had my old P Bass inspected by your luthier. He was absolutely great, and was patient with all of my questions. I left feeling absolutely relieved. He didn’t want to take any money, but I managed to convince him to take $5 for the coffee fund!  I brought along a second bass that I was thinking of selling, but decided against it. The sales person that I spoke with was very fair and I felt quite honest. It was a long drive down from Orillia, but well worth it. I can’t speak highly enough of the great service I received at 12th fret.

Hello Grant. Just want to let you know that my banjolele arrived on Monday afternoon, so the postal strike didn’t hold it up too long. I’m delighted with the quality craftsmanship of the instrument and I was right that the shorter fingerboard is much easier for my 81 year old hands! So, here’s a shot of me with it in my studio with my dog Dusty laying beside me. Now just to harden up my fingertips and loosen up my finger joints! (Dusty loves it too!)
Thanks for everything.

Best. John.

John McConnell – Deering banjolele

October 2018
(Victoria, British Columbia, Canada)

Nevin, I purchased a fender vintage 69 telecaster thinline from you on Monday of this week. I just wanted to thank you again for the terrific service and easy going atmosphere I felt there that day. What a great guitar! I have a wonderful collection of great guitars, and this one stacks up with the best of them.  Plays great, and a nice pairing with my 78 fender deluxe reverb amp. It does help to have the expertise of Larry Chown as my wingman, but you certainly took it home with your customer service. 

The Southern Jumbo arrived late yesterday, and I let it warm up overnight before opening the case this morning. It’s in great shape, and sounds fine, as advertised!  It was worth the wait. I appreciate all your assistance with this purchase, and thank you for the careful packing!

Hi Grant.  You have no idea who I am but I was some schmuck that came into your (old location?) store and bought a D28 for my 40th. That was almost 20 years ago and as I have moved round the world I finally decided to take formal lessons rather than rest on my “lyin eyes” “streets of London laurels”!  Currently in South africa but I remember when you served me and I had NO idea what to look for in an acoustic – you said “see which one you like” – but as I didn’t play, I had no clue! Please keep that same patience and gentle guidance that served me well all these years ago and never get too too serious.  Good luck with the store. My sincere best wishes!

The guitar arrived safe and sound yesterday morning and I’ve been playing the heck out of it.   What a joy!  Thank you Nevin for the great packing job!  PS:   Grant-when I’m in T.O. I’ll drop by and cover the $4.80, or buy you a latte!